Responsible Gaming at 995bte

At 995bte, we believe that responsible gaming is not simply a legal obligation — it is a core part of who we are as a platform. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we take seriously the responsibility that comes with operating in communities where gambling can have a real impact on people's lives.

Gambling, when approached as a leisure activity with a clear budget and defined limits, can be an enjoyable experience. The risks arise when gambling shifts from entertainment to a compulsion — when chasing losses, borrowing money to fund play, or spending more time and money than intended become regular patterns. 995bte has built a suite of practical tools directly into the platform to help players identify early warning signs and take action before small problems become serious ones.

This page outlines every responsible gaming tool available to 995bte players, explains how to access them, and provides guidance on what to do if you believe gambling is no longer under your control. We encourage every player to read this page carefully and to contact our support team without hesitation if they need help.

A deposit limit is one of the most effective tools for keeping your gambling budget under control. When you set a deposit limit on 995bte, you define the maximum amount in Bangladeshi Taka (৳) that can be credited to your account within a specific rolling time window — daily, weekly, or monthly.

How deposit limits work in practice: If you set a daily limit of ৳2,000 and attempt a deposit of ৳3,000, the platform will decline the transaction and inform you of the active limit. The limit resets at midnight Bangladesh Standard Time (BST, UTC+6) for daily limits, and at the start of the calendar week or month for weekly and monthly limits respectively.

Reducing a limit: You can lower your deposit limit at any time and the change takes effect immediately — there is no waiting period when making your limits more restrictive. Increasing a limit: Any request to increase an existing deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider the decision when you are not in an active gaming session.

We strongly recommend that all players set a deposit limit as a baseline precaution, even if they do not feel they currently have a gambling problem. It is a simple safeguard that costs nothing to put in place.

Self-exclusion is the most powerful tool available to any player who feels that gambling is causing harm. When you self-exclude from 995bte, your account is fully deactivated for the duration you choose. You will not be able to log in, place bets, or make deposits during the exclusion period.

995bte offers the following self-exclusion durations: 6 months, 12 months, 3 years, or permanent exclusion. A permanent exclusion cannot be reversed. For all time-limited exclusions, reactivation is only possible after the full exclusion period has elapsed and following a 7-day cooling-off review during which our responsible gaming team will contact you.

During any active self-exclusion, 995bte will also suppress all marketing emails and promotional communications to your registered email address and mobile number. If you receive a promotional message after requesting self-exclusion, please contact us immediately so we can investigate and rectify the issue.

Self-exclusion requests are irreversible for their stated duration. We ask that you treat this tool seriously — it is designed to be a genuine barrier, not a temporary inconvenience. If you are unsure whether self-exclusion is the right step, a time-out period is a good intermediate option that gives you space to reflect without a long-term commitment.

995bte enforces a strict minimum age requirement of 21 years old for all players on our platform. This applies to account registration, deposits, gameplay, and withdrawals. We operate this policy without exception across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, and beyond.

During the registration process, all players are required to confirm that they meet the minimum age requirement. Before any withdrawal is processed, players must complete identity verification by submitting a valid government-issued photo ID — such as a Bangladesh National Identity Card or passport — confirming both their identity and their date of birth.

If at any point our team has reason to suspect that an account is being used by a person under the age of 21, that account will be immediately suspended pending full KYC review. Any funds in the account will be held until the review is complete. Accounts confirmed to belong to minors will be permanently closed and relevant authorities notified where required by law.

If you are a parent or guardian and believe a minor may have accessed the 995bte platform using your device or payment details, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.