Privacy Policy — 995bte

Section 1

How We Use Your Personal Data

995bte processes your personal data for the following lawful purposes:

• Account management: To create, maintain, and administer your player account, including identity verification and age confirmation (21+ requirement).
• Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and any other legal duties imposed by relevant authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling and to respond appropriately when a player requests deposit limits, self-exclusion, or account cooling-off measures.
• Customer support: To respond to queries, resolve disputes, and provide assistance through live chat, email, and Telegram.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform features, game selection, and overall user experience.
• Marketing communications: To send promotional offers and bonus notifications to players who have opted in to receive such communications. Players may opt out at any time through their account settings or by contacting support.

Section 2

Legal Basis for Processing

995bte processes personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and 995bte — specifically, to operate your account and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML and KYC obligations.
• Legitimate interests: Processing carried out for the legitimate business interests of 995bte, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — for example, where you opt in to receive marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Section 3

Sharing Your Data with Third Parties

995bte does not sell, rent, or trade your personal information. We may share your data with carefully selected third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card network operators (Visa, Mastercard) receive only the minimum data necessary to process your transactions securely.
• Game providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data for the purpose of game performance monitoring. No directly identifiable personal information is shared with game providers.
• Identity verification services: Third-party KYC providers may process identity documents and biometric data solely for the purpose of verifying your age and identity at the point of registration or on request.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by law, court order, or in connection with the investigation of fraud or criminal activity.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by 995bte may access personal data on a need-to-know basis under strict confidentiality obligations.

All third-party service providers engaged by 995bte are required to process personal data only on our instructions and in accordance with data protection standards equivalent to those described in this Policy.

Section 4

Cookies and Tracking Technologies

The 995bte Platform uses cookies and similar technologies to enhance your experience, maintain session continuity, and gather aggregated usage analytics. The categories of cookies we use are as follows:

• Essential cookies: Required for the Platform to function correctly. These cookies enable core features such as account login, session management, and security protections. They cannot be disabled.
• Performance cookies: Collect anonymised data about how players navigate and use the Platform, enabling us to identify and resolve technical issues and improve overall performance.
• Functional cookies: Remember your preferences, such as language settings, display options, and previously visited sections, to personalise your experience on return visits.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These cookies are only set where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the Platform. Clearing cookies will log you out of your account session.

Section 5

Data Retention

995bte retains personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and regulatory obligations. Specifically:

• Account and identity data is retained for the lifetime of your active account and for a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• Financial transaction records are retained for a minimum of five years from the date of each transaction.
• Gameplay records are retained for a minimum of two years and may be retained for longer periods where required for dispute resolution or regulatory purposes.
• Marketing preference data is retained until you withdraw consent or close your account.
• Technical and usage data collected via cookies is retained for periods specified in our cookie configuration, typically ranging from session-level (deleted on browser close) to up to 24 months for persistent analytics cookies.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

Section 6

Data Security

995bte implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including identity documents and financial records) at rest using industry-standard algorithms.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required to perform their specific duties.
• Regular internal security audits and penetration testing of Platform infrastructure.
• Incident response procedures to detect, contain, and report data security breaches within required timeframes.

Despite these measures, no electronic transmission or storage system can be guaranteed to be completely secure. Players are encouraged to maintain strong, unique passwords and to notify 995bte immediately if they suspect any compromise of their account credentials.

Section 7

Your Rights

As a player on the 995bte Platform, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request that any inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request that your personal data be deleted where it is no longer necessary for the purpose for which it was collected, subject to overriding legal or regulatory retention obligations.
• Right to restrict processing: You may request that we restrict our use of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to the processing of your personal data where 995bte relies on legitimate interests as its legal basis, unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the above rights, please contact us at: [email protected]. We will respond to all valid requests within a reasonable timeframe and without charge, except where requests are manifestly unfounded or excessive.

Section 8

Children and Minors

The 995bte Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person who does not meet our minimum age requirement, we will promptly delete that data and close the associated account. If you believe that a minor has provided personal information to 995bte, please contact us immediately at [email protected] so that appropriate action can be taken.

Section 9

Changes to This Privacy Policy

995bte reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make a material change, we will notify registered players via the email address on file or through a prominent notice displayed on the Platform prior to the change taking effect. The date at the top of this Policy indicates when it was most recently updated. We encourage all players to review this page periodically to stay informed about how 995bte protects their personal information.